As a user of many different types of industrial doors across several RDC’s in the UK, having good reliable rapid rise freezer doors in our coldrooms is important to ourselves at LIDL, but having even better service support back-up by our door suppliers is by far more important to ensure a fast response time on any repairs required that could affect our chill chain.
Our RDC’s have various temperature & environmental zones which are required because of the different food products we have for our stores. And because we need regular access between these areas for our forklifts and op trucks, we need good reliable fast acting doors, especially when it comes to the freezers as we can’t afford for the temperatures to drop due to doors being open, out of action. Hence, why we started standardising on Union Industries high speed Eiger door for our freezer cold stores. A good reliable door that saves us money in the long term.
We used to pay for constant call-outs, repairs, parts and maintenance of different types of freezer door we used previously with constant ice build up. But since we’ve had Union Eigers Doors and their excellent Lifetime Warranty scheme, we have hardly any issues now and we never looked back!
Their Lifetime Warranty gives us a full after-sales support system as well as regular servicing on our Union doors. This means we don’t get the big repair bills and we get a great response time if we do need to get Union’s technician’s to site. It’s this level of service we need and from our experiences, we know Union will deliver.
Another advantage is that having the Lifetime Warranty on our doors makes maintenance budgeting very easy – one fixed annual fee for each door for the warranty, all the servicing and access to a very quick and efficient service.
With the Lifetime Warranty in place it means we win hands down over the longer term. Due to the success of Union’s Eiger doors on LIDL RDC’s and their warranty service plan we can maintain a reliable chill chain at all items that is critical to our business.