Service & Lifetime Warranty
Due to the renowned success of Union Industries’ Lifetime Warranty which was launched in 2006 on our entire range of fast acting doors, and also due to the proven reliability of our door range, we are now giving free-of-charge entry into the Lifetime Warranty Scheme with every door ordered*!!!
We first introduced our original optional Lifetime Warranty scheme back in 2006 for three very good reasons;
- The consistency in the performance of our range of Rapid Roll doors since the start of manufacture in 1991 proved that the Lifetime Warranty was feasible.
- To prevent inexperienced and untrained engineers from tinkering with the doors and doing more harm than good in the process.
- Customers would have the peace-of-mind that their Union doors would be properly maintained by our own engineers & technicians.
The Lifetime Warranty was originally available only as an optional extra for all doors in our range, including the unique Eiger Freezer Door, but due to the continuous development of our doors and also our confidence that the doors will continue to operate when serviced correctly, the decision was made in January 2012 to include 'Standard Cover' Lifetime with each door ordered at no extra cost*. This automatically includes one free-of-charge service carried out by Union engineers within the first 12 months of operation.
During this first period, we will advise the customer as to which level of Warranty cover is required for each of their Union doors – 'Standard' or 'Super Cover' – and it is then the customer’s own choice as to whether or not they continue with this very worthwhile Warranty Scheme, which also includes servicing at the correct intervals.
The Warranty is available in Standard Cover for regular use Doors and includes within the price one full service. Super Cover, is designed for Doors completing high cycles each year and includes a MINIMUM of two services per annum. Bespoke Lifetime Warranty schemes for very high use Doors requiring more services each year are also available (details on request).
With this cover structure in place, we can make sure each of our doors have the cover they need. Meaning they can excel. Because of this, countless doors have been reported to achieve well over 1,000,000 cycles, even lasting over 25 years in some cases. We build our doors for those who appreciate things that last.
* Exclusions apply. Lifetime Warranty included/available in the UK and Republic of Ireland only.
After-Sales Service
We have always been strong believers in 'Preventative Maintenance' for our range of rapid roll doors - why wait for a door to break down and cause problems when you can have it serviced at the correct intervals to ensure trouble free operation!
We have a dedicated Service Division with teams of experienced and well trained technicians who know all there is to know about our own doors. Because high speed doors are classed as machines, and are in fact covered by Machinery Directives, they do require regular servicing - at least once every 12 months - and by fully qualified & trained engineers.
So give yourselves peace-of-mind and contact us for a free no-obligation quotation to have your Union Industries doors serviced by us, the Original Equipment Manufacturers.
Very professional from start to finish, easy to work with and took both their work and their own/our site H&S much more seriously than many people we have come to our site.
Maintenance Manager - Murphy & Son Ltd
All performed professionally, to a high standard and more importantly, always complying with our strict safety policy.
Lead Engineer - Outokumpu Stainless Distribution
The benefit to having a lifetime warranty helps reduce breakdowns and preventive maintenance is a key factor in our business model.
Health & Safety Manager - Karndean
After market servicing is 2nd to none. Swift response to very rare breakdowns......great support.
Site Services Manager - Rowan Foods
They worked very efficiently and without fuss throughout the 3 week period. They were also very clean and tidy, clearing away each night before they finished and followed all site rules impeccably.
Safety & Quality Adviser - Ferryspeed
Last night someone hit our freezer door and put it out of action, as this is the main entrance to our freezer this is a very important door so I spoke to Neil last night and asked him for someone first thing in the morning, Neil said he would have someone here today at 9 to fix it.
Assistant Maintenance Manager - Lidl Great Britain Limited
This morning one of your lads turned up on site and got the door working by 8:30, ensuring very limited disruption to our intake.
This is unbelievably brilliant service and thank you to everyone for getting this resolved so quickly, Keep up the good work.
Considering the current restrictions in place the team were first class, I explained all the procedures to them and after that they simply got on with the job.
Site Principal Engineer - Avara Foods
I just wish we had other contractors the same as your team!
Their Lifetime Warranty gives us a full after-sales support system as well as regular servicing on our Union doors. This means we don’t get the big repair bills and we get a great response time if we do need to get Union’s technician’s to site. It’s this level of service we need and from our experiences, we know Union will deliver.
Head Office, Warehouse Construction - Lidl Great Britain Ltd
With the Lifetime Warranty in place it means we win hands down over the longer term. Due to the success of Union’s Eiger doors on LIDL RDC’s and their warranty service plan we can maintain a reliable chill chain at all items that is critical to our business.
All in all, our experience with Union Industries has been nothing other than a pleasure, we would highly recommend them to anyone who is thinking about purchasing a high-speed door, people, products and after care all top notch.
Facilities Technician - Argos Distribution
I would recommend, if you are investing in these doors, whatever your business a Life Time Warranty is worth its weight in gold. We can leave all the hard work to Union Industries and get on with our business.
Site Engineering Manager - Murphy & Son Limited
The engineers were very professional and went over and above to get works carried out, the door has been working fine since the upgrade.
Maintenance Manager - Lidl Great Britain Ltd
Your guys are generally helpful but these 3 guys went above and beyond in assisting us during their visit.
Site Services Co-ordinator - GKN Driveline Ltd
Whilst I have personally said thank you to them individually, I think it important that people be recognised when justified.
Please ensure that whomever they work for is informed on my behalf and that I would welcome them back to site any time.
I had 2 engineers on site today Reg and Giuseppe.
Site Services Electrical Technician, Princes Ltd
Both engineers were extremely polite very knowledgeable and they could not do enough for all on site. It was a pleasure assisting them both.
The products are excellent and have surpassed our expectations. The service we have received is second to none – both before and after sales.
Operations Director - Reed Boardall
We are happy to recommend Union Industries as a company capable of meeting our exacting standards for both installation works and servicing particularly with their Life Time Warranty.
Maintenance Department - NSK Bearings Europe Ltd
Also, the aftersales service we get is second to none with the lifetime warranty which enables you to plan your maintenance/breakdown with one yearly payment and a very rapid response time thrown in for good measure.
Warehouse Manager - Bako North Western
We have regular service from your team which works very well - they just get on with the job in hand unsupervised.
Maintenance Supervisor - Whitecroft Lighting
In 2015, once the first order came out of its 1 year cover, we took up their Lifetime Warranty product, which is renewable on a yearly basis. This gave us piece of mind for a fixed cost.
Purchasing Director - Fragrance Oils (International) Limited
We have had no problems with UI doors and more importantly the maintenance guys turn up when they say they will, and do a great job.
One of the biggest bonuses for us is that the response of their engineering and service department is the best; furthermore, the standard of Health & Safety of their engineers when working on site meets the high standards that we require.
Health & Safety, Maintenance Manager - Robert McBride Ltd - Household
Whenever we have needed support or advice Union Industries have been extremely helpful and their engineers have an excellent knowledge which gives great confidence when they service our doors.
Maintenance Team Leader – Recticel Midlands Ltd
Thank you for the quick response and it’s nice to be able to say the 2 engineers who were on site were two great ambassadors for your company.
Director - Granville Food Care Ltd
The products are excellent and have surpassed our expectations. The service we have received is second to none – both before and after sales.
Operations Director, The Reed Boardall Group Testimonial
